Jo Glover

"Since completing Operational Excellence in Action, I have rolled out 90-day plans across my entire service and built a service plan that maps all our operational and professional objectives for the year, right down to which quarter each one sits in. The mental load that has lifted is significant. The work hasn't disappeared, but it now has a home inside a plan. This has been a huge game changer for role sustainability."

"I finally had the structure and support to move a real operational priority forward. This program also gave me something I didn't expect: a genuine shift in confidence. 'I can do this job and I have value to add', those are words I've been telling myself ever since."

"I enjoyed this course more than I expected. The conversations were excellent and Jo's knowledge and facilitation were fabulous. What struck me most was how the topics built on each other, it never felt disconnected. The breakout rooms gave us space to challenge and support each other, brainstorm, and hear about each other's wins. That kind of peer connection is missing from my normal operational world. I'll be keeping an eye out for everything Jo runs next."

"Working with Jo was a collaborative and supportive exchange. We identified several key areas of focus through the year and built upon this through our time together. She has been incredibly invested in my development and has shown a genuine desire and interest for me to grow both professionally and personally. Equally, through her vast experiences and knowledge Jo has been an invaluable sounding board on many issues and I'm grateful for having been able to work with her."

"Jo is incredibly caring and motivating. Jo was able to coach me and help me overcome issues in my personal life to enable me to reach my potential. She really listens and provides a thoughtful approach. Jo is a seasoned and successful woman in business, so our conversations are always impactful and valuable. I would recommend anyone to sign up as a client with Jo."